Privacy Policy

Revivo ("we," "us," or "our") operates as an AI automation and revenue recovery agency. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services, including SMS-based lead reactivation, speed-to-lead automation, and AI receptionist systems. This policy applies to information collected through our website, client onboarding processes, and service delivery platforms.

We may collect the following categories of information:

• Contact information — name, phone number, email address, and business name provided through inquiry forms, lead sources, or direct communication
• Business information — details about your business operations provided during onboarding or service delivery
• Usage data — information about how you interact with our systems, website, and communications, including IP address, browser type, and pages visited
• SMS communication data — records of SMS messages sent and received through our automated platforms on behalf of our clients
• Consent records — timestamps, IP addresses, form URLs, and the specific disclosure language presented at the time consent was given for SMS communications

We use collected information to:

• Deliver automation and lead recovery services to our clients
• Send SMS follow-up messages on behalf of client businesses to individuals who have previously submitted inquiries and provided express consent to receive SMS communications
• Improve, maintain, and troubleshoot our automation systems
• Communicate with clients about their accounts and service performance
• Maintain records of consent as required by the Telephone Consumer Protection Act (TCPA) and A2P 10DLC carrier registration requirements
• Comply with applicable federal and state laws and carrier regulations

Revivo operates SMS automation systems on behalf of home service businesses and other clients. If you receive an SMS message facilitated by Revivo:

• The message is sent on behalf of a business you previously contacted or submitted an inquiry to, and for which you provided express consent to receive SMS communications
• You can opt out at any time by replying STOP to any message
• Reply HELP for assistance
• Message frequency varies by campaign. Message and data rates may apply
• We do not sell or share your phone number or SMS data with third parties outside of the client business on whose behalf the message was sent
• Opt-out requests are processed immediately and your number will be permanently suppressed from future sends for that campaign

Consent to receive SMS messages is not a condition of purchasing any goods or services.

SMS consent is collected through web-based opt-in forms that include clear, conspicuous disclosure language at or near the point of submission. The disclosure informs the individual of the identity of the business that will send messages, the automated nature of the messages, message frequency, applicable rates, and opt-out instructions. Consent is collected as a separate, affirmative action and is not bundled with other agreements.

For each consent event, we record the individual's phone number, the timestamp of consent, the IP address from which consent was submitted, the URL of the form, and the exact disclosure language displayed at the time of consent.

We do not sell personal information. We may share information with:

• Client businesses — for whom we operate automation services, limited to data relevant to their campaigns
• Service providers — including Twilio (SMS delivery), n8n (workflow automation), and other infrastructure providers necessary to deliver our services, each of which is bound by their own privacy policies and data processing obligations
• Legal authorities — if required by law, court order, or to protect our legal rights

We retain contact and communication data for as long as necessary to deliver our services and comply with legal obligations, including maintaining consent records as required by the TCPA. Consent records are retained for a minimum of five years from the date of consent or the date of the last communication, whichever is later. You may request deletion of your data by contacting us directly, subject to our legal retention obligations.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of SMS communications at any time by replying STOP
• Request that we stop processing your information for marketing purposes

To exercise any of these rights, contact us at jacob@revivo.dev.

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected information from a child under 16, we will take prompt steps to delete that information.

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including encryption of data in transit and access controls on stored data. No system is 100% secure, and we cannot guarantee absolute security.

Our services integrate with third-party platforms including Twilio, n8n, and others. These providers have their own privacy policies governing their handling of data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.

We may update this Privacy Policy periodically. We will post the updated version on our website with a revised effective date. If we make material changes, we will provide notice through our website or by direct communication. Continued use of our services after such notice constitutes acceptance of the updated policy.

For questions about this Privacy Policy or your data: